Terms & Conditions

These terms and conditions govern the sale of products by us (Radiant Collagen) to you on the radiantcollagen.co.uk website. These terms and conditions constitute the entire agreement between Nutrition World Limited t/a Radiant Collagen, whose registered address is Unit 5 Broadway Station Bridge, Yaxley, Peterborough, Cambs, PE7 3EL (Company Reg No: 10965363) and you the customer. Please read these conditions carefully before purchasing Radiant Collagen products. By ordering our products, you signify your agreement to be bound by these terms and conditions.

General

Items sold by Radiant Collagen are dispatched from our fulfilment centre in Peterborough, United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.

Our Contract

When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you.

Our “Order Confirmation” emails are to confirm that we have received your “Offer to Buy”. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.

We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Shipment email, whether you receive that email or not.

14 Day Money Back Guarantee

We’re so confident that you’ll love the results after trying Radiant Collagen for 14 days that we’re proud to offer a 14-day money back guarantee.

If you’re not happy with the results, please follow the steps below:

  1. Contact our customer care team via email. You must have your order reference number, full name and contact details.

  2. Claims must be made within 30 days of purchase.

  3. You must provide a valid reason for the claim.

  4. Only one claim can be made per person, household, email address, payment method or IP address.

  5. Claims can only be made against one box of Radiant Collagen.

  6. Claims can only be on a customer’s first order of Radiant Collagen.

  7. The amount we will refund is the amount paid for the product; postage is not included.

  8. Radiant Collagen reserves the right to withdraw this promotion at any time.

  9. Radiant Collagen reserves the right to amend the terms and conditions of this promotion at any time.

Import Duty and VAT

The prices payable for goods as set out in the website are inclusive of VAT for UK buyers. For importation of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As an importer of the goods into these member states, you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.

Payment

We'll send you an invoice/delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. We reserve the right to request that we receive payment from you before we supply any products to you.

Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Peterborough. All sales are ex-works. This means that the sale is completed in the UK.

Electronic Communications

When you transact with Radiant Collagen or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the radiantcollagen.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of the United Kingdom. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of the UK.

Returns & Refunds Policy

We offer free returns on all products. Any unopened items returned within 30 days of the date of delivery will qualify for a no quibble refund or exchange. Please use the address below. We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds will be given on products that have been opened, or returned after 30 days from the date of delivery. Refunds will be processed once the returned items are received back. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded.

Radiant Collagen, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL

See our cancellation policy below for more details.

This Returns Policy does not affect your legal rights.

Cancellation Policy

At Radiant Collagen we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been used.

To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at customerservice@radiantcollagen.co.uk.

Goods must then be returned within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:

Radiant Collagen, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Our Processing of Your Personal Data

In order to process your order, the following may be required:

Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any Radiant Collagen offers which we think may be of interest to you.

We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.

Our Use and Protection of Your Personal Data for Marketing Purposes

At Radiant Collagen we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Radiant Collagen understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. Radiant Collagen therefore guarantee not to sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the UK's Data Protection legislation. Your data may be used to notify you about other products or services provided by Radiant Collagen or its subsidiaries You may at any time request us not to receive such information by writing to us at Radiant Collagen, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL or alternatively by emailing us at customerservice@radiantcollagen.co.uk.

Radiant Collagen may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by writing to us at Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL or emailing us at customerservice@radiantcollagen.co.uk.

How We May Use Your Personal Information

We will only use your personal information as set out in our Privacy Policy.

Disclaimer

This information (and accompanying material) provided by Nutrition World Limited trading as Radiant Collagen is not intended to replace the attention or advice of a physician or other healthcare professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified healthcare professional. Radiant Collagen strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Nutrition World Limited trading as Radiant Collagen strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

Our Details

For Customer Service Department:

By Post: Radiant Collagen, Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL

Radiant Collagen is a trading name of Nutrition World Limited. Registration number 10965363.