Frequently Asked Questions
Radiant Collagen has been designed using a synergistic formula to support beautiful, healthy skin. Each 30ml sachet includes the finest marine collagen, hyaluronic acid and a range of beauty-boosting vitamins and minerals specifically chosen for their powerful properties in not only supporting the health of our skin, but also the condition of our hair and nails. We’re proud to only use ethically-sourced marine collagen, which is rich in type 1 collagen peptides - this is the type found most abundantly in the skin. Furthermore, these particles have been hydrolysed for maximum absorption, ensuring you get the most benefits from every sachet. However, just as importantly, are all the things we’ve left out. Radiant Collagen is free from artificial flavours and colours, gluten, dairy, sugar and fat, so you can be sure that every sachet is filled with pure goodness.
Our website is secured by SSL which is the industry-standard security protocol, allowing our website to communicate with secure browsers. SSL uses technically advanced encryption that prevents others from accessing your personal details, including your card details, so you can rest assured that your details are safe every time you place an order with us. For information on how Radiant Collagen uses your personal details please refer to our Privacy Statement.
UK Standard Delivery All standard orders within the UK are delivered by Royal Mail using our free 2-3 day service. The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 2-3 business days, excluding the day of despatch. On rare occasions, the delivery period may be longer. Estimated delivery periods exclude bank holidays. UK Express Delivery This service is only available within the UK and orders are delivered via courier. Orders placed before 12 noon Monday to Friday with this service should arrive with customers within 48 hours. For remote areas of the country delivery times may vary. Estimated delivery periods exclude bank holidays. Subject to stock availability. European/International Delivery European and international orders are delivered by the country's local post. Pricing is based on the destination and weight of the parcel. We advise approximately 10-15 working days for delivery.
Unlike many online companies that charge substantial amounts for postage and delivery, Radiant Collagen offers free standard delivery on ALL online orders no matter how much you spend. You can also take advantage of our express delivery service to receive your goods the next working day. UK Standard Delivery
(Approx. 2-3 working days excluding day of despatch): FREE for all online orders UK Express Delivery
(Delivered within 48 hours when ordered before 12noon): FREE for orders over £50 / £3.75 for orders under £50 International Delivery
(Approx 5 to 10 working days): Calculated based on weight. The delivery charge will be displayed prior to checkout.
If you have selected our UK Express Delivery, you will be sent a tracking link within your dispatch confirmation email; this can be used to check the delivery status of your order. For all other queries regarding your order you can simply contact our friendly customer service team on freephone 0800 520 0362 or by email.
If you wish to amend your Radiant Collagen subscription please call us on 0800 520 0362 Monday – Saturday from 8am – 6pm. Alternatively you can email us at customercare@radiantcollagen.co.uk.
If you wish to cancel your Radiant Collagen subscription please call us on 0800 520 0362 Monday – Saturday from 8am – 6pm. Alternatively you can email us at customercare@radiantcollagen.co.uk.
If you wish to request a refund please call us on 0800 520 0362 Monday – Saturday from 8am – 6pm. Alternatively you can email us at customercare@radiantcollagen.co.uk.
We’re so confident that you’ll love the results after trying Radiant Collagen for 14 days that we’re proud to offer a money back guarantee. If you’re not happy with the results, please follow the steps below: